Columbus State’s UITS Teams Honored by State for Customer Service

[caption id="attachment_3336" align="alignright" width="281"]UITS Award 01 Pictured from left to right: Casey Hergett, Chancellor Hank Huckaby, Mack Ragan, and Tony Harris.[/caption]

COLUMBUS, Ga. — Two teams of staff members from Columbus State University’s University Information & Technology Services (UITS) division won gold and bronze award from the University System of Georgia for their exemplary service to students.

Casey Hergett, senior manager of infrastructure and database services, and the Telephone Cost Control Team, won the top award in the category of “the Chancellor’s Service Excellence Efficiency & Effective Improvement Initiative Team Award” in the 2014 Service Excellence Awards. Andrew Turner, computer repair shop coordinator, and CSU’s Computer Repair Shop team area won the bronze award in the category of “The Chancellor’s Service Excellence Team of the Year Award.”

UITS representatives were in Atlanta Friday to receive their awards from USG Chancellor Hank Huckaby.

“I am so proud of our employees and this high quality work,” said Tim Mescon, CSU’s president. “My congratulations and thanks to all involved. These are truly best practices across the University System of Georgia.”

[caption id="attachment_3337" align="alignright" width="245"]UITS Award 02 Pictured are (left to right) Brandon Lindley, Chancellor Hank Huckaby and Andrew Turner.[/caption]

The teams were nominated for the Chancellor’s Outstanding Service Excellence Award based on their ability to adopt continuous-improvement methodology that emphasized student and/or employee satisfaction as well as quality of service. The efforts of both teams have resulted in improved satisfaction and student retention.

The Chancellor’s Service Excellence Awards were created to honor University System of Georgia employees that have gone “above and beyond” their normal job responsibilities.  The team efforts stand as a genuine example of service excellence – consistently exceeding the expectations of our constituents.  A note from the chancellor’s office said “We are proud of your service excellence efforts to make the University System of Georgia ‘United in Service and Quality.’”

“My heartfelt congratulations to Andrew Turner, Brandon Lindley and the helpdesk team and Casey Hergett, Tony Harris, Mack Ragan, Brian Daniel, and Ed Schevey from the infrastructure team for receiving this very special recognition by Chancellor Huckaby,” said Abraham George, CSU’s vice president of IT and chief information officer. I also want to thank the team for their dedication and hard work for the UITS department, students, faculty and staff of CSU throughout the year.”

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