CSU Help Desk Wins Service Award From University System of Georgia

CSU Help Desk AwardCOLUMBUS, Ga. — Columbus State University’s Help Desk team won first place in the category of “Outstanding Front Desk/ Help Center Team Excellence Award” at the University System of Georgia Chancellor’s Annual Service Excellence award ceremony last week.

A division of CSU’s University Information and Technology Services division, the CSU Help Desk provides technical support to CSU faculty, staff and students over the phone, online or from their offices in the Center for Commerce and Technology (room 124) on main campus or Dillingham Place (room 109) on RiverPark campus.

“I am incredibly proud to see the CSU Help Desk team recognized at the state level,” said Abraham George, CSU’s vice president for information technology. “The team has increased technical support to mobile devices and students’ personal devices and continues to add new services while providing excellent support to students, faculty and staff.”

Barbara Psalmond, senior Help Desk analyst, received the award in Atlanta on Wednesday, Oct. 21 on behalf of the entire team: Brandon Lindley, Andrew Turner and Mack Woodie.

This is the second year in a row UITS was recognized by the University System of Georgia for their exemplary service.

Last year, Casey Hergett, senior manager of infrastructure and database services, and the Telephone Cost Control Team, won the top award in the category of “Chancellor’s Service Excellence Efficiency & Effective Improvement Initiative Team Award” in the 2014 Service Excellence Awards. Andrew Turner, computer repair shop coordinator, and CSU’s Computer Repair Shop team won the bronze award in the category of “The Chancellor’s Service Excellence Team of the Year Award.”